Questions? Call Us: 617.530.1993
Frequently Asked Questions
What are your Hours of Operation?
Virtuosity Musical Instruments is open Monday-Thursday 10am-7pm EST; Friday 10am-6pm EST; Saturday 10am-5pm EST; and is Closed Sunday.

Do I need an appointment to come try instruments?
No appointment is necessary to come try instruments at our Boston showroom. However, we are able to provide a more thorough experience for you and/or your student if we know when you are coming and what you're interested in trying. See our contact us page to get in touch with us.

Where is Virtuosity Musical Instruments?
Our showroom is located at 234 Huntington Avenue, Boston, MA 02115. Click here for a map.
We are near Symphony Hall, New England Conservatory, Boston Conservatory and Berklee College of Music.
The Symphony stop on the Green Line of Boston's 'T' system is just steps away from our front door. The #1 Bus as well as the Boston University Shuttle (B.U.S.) drop off and pick up in the same vicinity.

Where can I find parking when I visit?
There are several garages in walking distance; the Midtown Hotel, Gainsborough Parking Garage, & Westland Avenue Parking Garage (click for maps) all offer hourly and daily rates.

Metered Parking is available on Cumberland Street, St. Botolph Street and Huntington Avenue. Meters have a 2 hr max per block. Boston offers a convenient parking app that allows you to pay with your credit card and most meters in this area accept both coins and credit cards.

 Please be aware of Symphony Hall, Jordan Hall, and Fenway Park events as this will certainly impact the availability of street and garage parking.

What Forms of Payment do we accept?
We accept Cash, Check, Bank Wire Transfer ($25 fee applies to all bank transfers) and/or any major credit/debit card that bears the VISA, MASTERCARD, DISCOVERCARD, OR AMEX logo. We also accept PAYPAL.

How do you ship and is insurance included?
Virtuosity Musical Instruments ships via UPS and USPS. All shipments are insured and any item over $200 requires an adult signature.

How Long Will It Take for My Order to Ship?
If your items are in stock, we strive to have your order sent in less than one business day. If your item(s) are out of stock, we will update you with an email and work to get your items as quickly as possible.

Do I have to pay sales Tax?
Virtuosity Musical Instruments is located in Boston, Massachusetts. If you are making a purchase inside our retail location, or ordering from a location within Massachusetts, you will be charged Massachusetts Sales Tax (6.25%). However, if you are placing a phone or web order and your items are being shipped across state lines, you are not subject to Massachusetts state tax.

What happens if my item is out of stock?
Virtuosity Musical Instruments does its best to keep most items in stock; however sometimes items will not be available for immediate shipping. You will not be charged until their items have arrived and are ready to ship. Our web site does not indicate stock, but in the event of an out of stock item, we will do our best to get your items to you are quickly as possible.